Frequently Asked Questions

If you have a question not covered here, please see the forum or send a message to rubiTrack support.

General Questions

Which devices are supported?

rubiTrack supports many kinds of devices via direct sync which imports activities directly from the device connected to your Mac. In addition rubiTrack supports activity file import for other devices that do not support direct sync.

Device Model Direct Sync File Import
Garmin Forerunner 920XT, 910XT, 620, 610, 220, 210, 310XT, 410, 405, 405CX, 220, 15, 10, 110, 70, 60, 50, 205, 305, 201, 301  
Garmin Edge 1000, 810, 510, 800, 500, 200, 705, 605, 305, 205  
Garmin fēnix 3, fēnix 2, fēnix, SWIM, GPSMap 62, Dakota, Oregon, Colorado, eTrex  
Suunto Ambit 3, Ambit 3 Peak, Ambit 2, Ambit 2s, Ambit with Moveslink2  
Suunto T6, T6c, T6d, X9i, X9Mi, X10 (*)  
Polar V800 via file import  
Polar RC3 GPS via HRM/GPX  
Polar RCX5, CS500, FT40, FT60, FT80, RS300X via HRM/GPX, XML  
Polar RS800, RS800CX, S610, S610i, S625X, S710, S710i, S720i, S725, S725X, S810, S810i, CS600, E600, AXN500, AXN700, Sport Tester, Vantage XL, Vantage NV, Accurex Plus, XTrainer Plus, Coach  
TomTom Runner, Multi-Sport  
O_synce Navi2Coach  
Motorola MotoACTV  
Amod 3080 GPS Tracker  
WinTec WBT201  
Timex GPS Global Trainer  
Sigma Sigma Rox FIT & CSV  
Daum Daum Ergometer CSV  
Withings WiFi Body Scale  
Fitbit Aria  

(*) Requires a Suunto Movescount account and the Suunto Moveslink app (free).

Which file formats are supported?

rubiTrack supports the following file formats. If you have a file format you would like to see supported by rubiTrack email us.

File Format Import Export (Mac)
FIT (Activity, Weight)  
TCX (Garmin Training Center)
Sporttracks FITLOG (Activities)  
Sporttracks LOGBOOK (Athlete Log)  
Polar HRM  
Polar XML  
Suunto SDF  
Suunto Movescount XML  
Trainingpeaks/Peaksware PWX  
Sigma Rox FIT & CSV  
Daum Ergometer CSV  
Nike+iPod XML  
General purpose CSV import for trackless activity history and athlete log data  

Which cloud services are supported?

rubiTrack supports the following cloud services.

Cloud Service Import
Garmin Connect
Suunto Movescount
Dropbox (rubiTrack for iOS only)
Withings (Body weight and health data)
Fitbit (Body weight and health data)

Can I import activities I have stored in SportTracks?

Yes! You can export existing activities from SportTracks to the FITLOG format which you can then import into rubiTrack.

Where is my rubiTrack file?

If you can't remember where your rubiTrack file is located on your hard disk:

rubiTrack 4 Pro

  1. Start rubiTrack 4 Pro (your file will be opened automatically).
  2. Select "File > Show In Finder" from the main menu.

Older Versions

  1. Start rubiTrack (your file will be opened automatically).
  2. Hold the COMMAND key and click into the filename in the title bar of the rubiTrack main window.
  3. A menu will open that shows the full path.
  4. Select the first folder in the menu to switch to Finder.

How can I upgrade my old rubiTrack file to rubiTrack 4 Pro?

All you need to do is open your rubiTrack 3 or rubiTrack 2 file in rubiTrack 4 Pro via "File > Open…" from the main menu.

First you need to know where your put your old file (see Where is my rubiTrack file?).

  1. Start rubiTrack 4 Pro.
  2. Select "File > Open…" from the main menu.
  3. Select your old rubiTrack 3/2 file.
  4. rubiTrack 4 Pro will offer to upgrade the data, click "Upgrade".
  5. When the upgrade is finished, select "File > Save As…" to save it under a new name.

Depending on the size of the data, the upgrade process and saving the new file for the first time may take some time to complete.

Syncing with TomTom

In order to direct sync with your TomTom device, you need to set up the TomTom MySports Connect software appropriately.

  1. Install the TomTom MySports Connect software.
  2. Set up TomTom MySports Connect to export FIT files on the "UPLOAD & EXPORT" page (Click "Add" and select "FIT format for training applications").
  3. Make sure you're not exporting multiple file formats as this will lead to duplicates in rubiTrack.
  4. If you changed the name of your TomTom watch, go to rubiTrack's advanced import preferences and enter the name of your watch (via "rubiTrack > Preferences >> Advanced" from the main menu).
  5. Download activities from your TomTom device using the TomTom MySports Connect software.
  6. When finished, you can use rubiTrack 4 Pro to sync the data.

What if I find a bug?

If you find a problem please do not hesitate to let us know and email us. We appreciate your feedback!

System Requirements

rubiTrack 4 Pro is compatible with Mac OS X Yosemite (10.10, 64 bit).

rubiTrack for iOS is requires iOS 7.0 or later.

Licensing Questions

Is there a trial version?

Yes, you can try rubiTrack 4 Pro for 14 days. With the exception of file saving, the trial version is functionally identical to the full version.

How to upgrade to rubiTrack 4 Pro?

rubiTrack 4 Pro's Activation Assistant picks up any older version license installed on your Mac that is elegible for upgrade. Licenses eligable for upgrade are: rubiTrack 3 purchased from our store and the Mac App Store as well as rubiTrack 2 licenses purchased from our store. The Activation Assistant sets up your upgrade order and forwards you to the store.

Upgrade Step-By-Step Guide


  1. Make sure the version of rubiTrack you are upgrading from is installed.
  2. Make sure the license for the version you are upgrading from is installed.
  3. Make sure any firewalls you may use allow rubiTrack 4 Pro to communicate with our server.

Ordering the upgrade

  1. Start rubiTrack 4 Pro.
  2. Select "rubiTrack > Buy rubiTrack 4 Pro…" from the main menu or click "Buy rubiTrack 4 Pro" in the Activation Assistant.
  3. On the following page click "Continue".
  4. If the Activation Assistant found your previous license you will now see a page with your upgrade coupon on it. Click "Continue".
  5. Select the appropriate iOS upgrade option and click "Continue" again.
  6. Click "Buy rubiTrack 4 Pro" to start the actual order process. This will launch your web browser and open the store, complete with your upgrade coupon preset.

Do I get updates for free?

Yes, all updates to 4.x versions are free.

I'm in a running/cycling team. Do you offer bulk licenses?

Yes we do! If you want to purchase 10 or more licenses for members in your club or team, please contact rubiTrack support.

Do you offer rebates for students?

Yes we do! If you are under 26 and you are enrolled in school or university, you can purchase rubiTrack 4 Pro at 50% off the regular price. Please send an e-mail with proof of enrollment to rubiTrack support.

Do I get a discount on new major versions?

Yes, you will receive a discount for upgrading to a new release when it becomes available.

Dropbox Questions

Do NOT put rubiTrack files in your Dropbox!

Your rubiTrack file will get damaged if you do!

Dropbox does not handle Mac package files (which is a folder containing other files and folders) correctly when you put them into the Dropbox sync folder. rubiTrack for Mac uses such a package file format. Under certain circumstances, Dropbox will corrupt such files, which can cause some or all data to be lost or become unreadable. This is a problem known to Dropbox for many years and it affects not just rubiTrack but hundreds of Mac apps that use a package file format.

Do NOT use Dropbox or similar sync service with your rubiTrack for Mac file. If you want to sync multiple Macs using Dropbox, create a ZIP'd copy of your rubiTrack for Mac data file and put that into your Dropbox instead.

How can I use Dropbox in rubiTrack for iOS?

On rubiTrack for iOS you can use Dropbox to import files in one of the supported file formats.

  • Make sure your file does not exceed 20MB, Dropbox import limited to files with 20MB at most.
  • Optionally create a folder named "incoming" and put your files there. If the "incoming" folder exists, rubiTrack will look only there for new files.
  • Once a file is processed, it will be moved to the "processed" folder.
  • If a file can't be processed because the file extension is unknown or because it's bigger than 20MB it will be moved to "unprocessed". rubiTrack creates both folders automatically, if needed.

How can I import a rubiTrack for Mac data into iOS using Dropbox?

Use WiFi sync to get your data from the Mac into your iPad or iPhone. Dropbox import for rubiTrack for Mac data files is not supported.

Why are rubiTrack's measurements different from my device's measurements?

rubiTrack calculated measures are not necessarily wrong, they're just different from what the device shows you (which sometimes is definitely wrong).

Differences part 1: Calculation vs. Copying

Whenever possible rubiTrack calculates all values it displays based on the data the device reports for the workout. The data usually consists of a stream of GPS data and heart rate, cadence, power values, and so on.

Garmin Training Center (and others) use the device-calculated averages and absolute values (like distance, duration and average heart rate) unverified. This often leads to a displayed distance that does not agree with the GPS data.

rubiTrack allows the display of calculated data or original device data. You can easily switch between the two at any time (Activity > Update Activity > Using Original Device Data).

Differences part 2: Calculation errors

In many cases the distance the device calculates is slightly different from what rubiTrack calculates. rubiTrack uses a high-precision algorithm that works very reliably, more reliable than what a device could possibly calculate given its very limited computing power. Also, in some cases the distance can differ significantly because - like any other computer - GPS devices have bugs. And those cause rather big errors in distance calculations on the device from time to time.

In both cases a difference in calculated distance will cause a - possibly significant - discrepancy in average speed, pace and other values.

Differences part 3: Different Algorithms

There are also other reasons for values being different. Those are not necessarily errors in calculations, instead they are caused by different methods of how they are calculated.

One example is maximum speed. Largely because of the very coarse time base GPS coordinates are timestamped with, calculating a maximum speed value between 2 points only leads to incorrect results. Values calculated this way would be unrealistically high if the timestamp induced error is large enough - which tests show they are.

This is why we use a running average over a couple of points to calculate the maximum speed. Garmin also does this on the device. You can verify this by watching the speed measure on the device when you stop. You will notice that the speed reported by the device will not jump to zero instantly, instead speed will drop to zero gradually. This is because it's an average over the last couple of points recorded by the device.

The reason why the values differ between rubiTrack and your device is that the way these running averages are build differ. They are calculated in different ways, both are correct.

Differences part 4: Too many unknowns

One other popular example is the calorie calculation. If you are using a heart rate monitor, chances are that the number rubiTrack calculates is different from the number your device calculated. Again, this is because the device uses a different algorithm than rubiTrack in order to calculate the calories burned. Unlike in the above maximum speed example though, there is a very high probability that both rubiTrack and the device got it wrong. This is because it's incredibly difficult to calculate burned calories with only a handful of data that is available for the calculation. Regardless of where the value is coming from, always know that this is only an estimation and it's very likely not what the real calorie expenditure was.

So, while rubiTrack does not agree with the device on the burned calorie value, neither of the calculations give you an accurate number, both are estimations.